Terms and Conditions

Sergoyan LLC will bill your account biweekly and payment is due upon receipt of invoice. Each invoice is sorted by shipment date and provides delivery information. All charges must be paid in full. Any billing disputes must be reported to the company within 10 business days of the invoice date.

Fuel Surcharge percentages and their associated trigger points are subject to change without notice. If the Fuel Surcharge rises or falls beyond the posted index, or there are changes to the trigger points, the index will be updated.

Shipments may be delivered without obtaining a signature if the sender has not marked the appropriate box on the shipping manifest indicating a signature is required, or has given verbal or written authorization to a Transport On Demand`s Service Representative. However, certain shipments may not be released without a signature, even when authorization has been given. Such circumstances would indicate C.O.D. service, or if our driver deems the delivery location to be unsafe to leave shipments unattended. Transport On Demand will not accept liability for service or claims when the shipper has authorized us to leave a package without obtaining a delivery signature.

Saturday and Sunday services are available in select areas for additional fees.

Unless a greater value has been declared on the shipping manifest, or when the consignee accepts liability

of the shipment via signature on the delivery notice tag, the company’s maximum liability will be limited to $100 for loss or damage or the actual value of the package contents, whichever less. Transport On Demand will not accept liability for service for which the shipper has authorized the company (either verbally or in writing) to deliver the shipment without obtaining a signature. When declaring the value of a shipment, the maximum allowable declared value is $25,000 per shipment. Even if a higher value is declared, the company’s liability for loss, damage or delay will not exceed the shipment’s repair or replacement cost or its actual value, whichever is less, subject to the other limitations found in the Service Guide. The shipper will be responsible for providing proof of actual loss and complying with all claim-reporting conditions when filing a claim. If the shipper declares to the company that the value of the shipment exceeds $100, the company can furnish a rate which will increase our liability for loss or damage to the shipment at the higher value so declared by the shipper, subject to certain limitations. The maximum acceptable declared value is $25,000 per shipment. For values in excess of $100, an additional fee of $0.75 per $100 of value (or fraction thereof) will be charged. In any event, we will not be liable for any damages whether direct, incidental, special or consequential, including but not limited to loss of income or profits, whether or not we had knowledge that such damages might be incurred. The company will not be liable for your acts or omissions including, but not limited to, incorrect declaration of cargo, improper or insufficient packaging, securing, marking or addressing of the shipment, or for the acts or omissions of the recipient. We will not accept liability for items which are not fully enclosed in a carton or proper packing material. The company assumes no liability for fragile articles including, without limit, electronics and electronic devices, scientific testing equipment, glass, crystal, porcelain and china.

Transport On Demand does not transport hazardous materials, hazardous substances or inhalation hazards, biohazards, handguns, weapons, firearms and ammunition, fireworks, pyrotechnics, packages leaking fluid, fuel of any kind or any shipment not safely packaged for transport. It is the responsibility of the shipper to ensure that a shipment tendered to the company does not violate any federal, state, provincial, local laws or regulations. Other Regulated Materials (ORM-D) is one category of hazardous material that the company will accept for transport. ORM-D is typically a consumer commodity which would ordinarily be regulated as a hazardous material but which presents limited hazard due to its smaller quantity, form, and packaging for which a limited quantity exception is provided for in the DOT regulations.

Transport On Demand reserves the right to decline the shipment of certain items. Items we will not transport include, but are not limited to: illegal goods, cash or cash equivalents, negotiable instruments, stamps, coins, jewelry, precious metals, original artwork, antiques, one-of-a-kind items, furs, live animals, fuel of any kind, or any type of perishable goods. The company does not accept any type of hazardous goods or shipments containing bodily fluids. We will not accept fragile or perishable shipments. Transport On Demand will not transport medical marijuana. The company assumes no liability for fragile articles including, without limit, electronic and electric devices, scientific testing equipment, glass, crystal, porcelain, and china. No service shall be rendered by Transport On Demand in the transportation of any shipment that is prohibited by law or regulation of any federal, state, provincial, or local government. If any shipment tendered to the company becomes subject to any federal or state taxes, fees, private express statute fees, excise taxes, consumption taxes or any similar tax, we reserve the right to add that amount to your shipping charges without notice. Transport On Demand will not be liable for loss, damage or delay caused by events we cannot control, including but not limited to: acts of God, perils of the air, land, and sea, airline delays, weather conditions, acts of public enemy’s or terrorists, war, strikes, civil commotion, or acts of omissions of public authorities including Department of Agriculture, TSA, DOT, PES, and customs and health officials with actual or apparent authority.

Transport On Demand may at its option, but is not obligated to, open and inspect any shipment prior to or after it is tendered to the company for delivery. The company reserves the right to reject a shipment at any time, when such shipment would likely cause damage to or delay other shipments or personnel, or if the transportation of such shipments is prohibited by law.